Product Operations Manager

Stack Overflow | Nov 2018 - Present · New York, NY

  • Work closely with the Engagement Sales team’s product manager and product marketing manager to support new product launches
  • Owns and act as point person of the operations and customer success processes and documentations for new product launches with the product manager. I.e. “operationalize” new products and optimize existing product processes and documentations
  • Project manages the customer success and operations team and collaborate with Product, Customer Success, Sales, and Revenue Operations in relation to new product launches
  • Assess pros and cons of upcoming product releases (product management team) and handle any preventive actions on the operation side to ensure the prosperity of product deployment
  • Provide feedback on operational features in order to ensure the adoption of new products within the Engagement team
  • Evangelize and train the Engagement sales and customer success teams on new products and provide detailed documentation
  • Orchestrate project operational roll out and act as a safeguard to protect revenues during project deployment phases
  • QA rollouts and perform functional analysis to assess the robustness of projects recently launched
  • Assess potential technical needs of business teams requiring internal developments (use-cases, specs, market benchmark, etc.)
  • Act as an evangelist within the organization and ensure a high level of communication regarding the product operations activity: Best practices, product updates, technical documentation etc.

Digital Producer

Victoria's Secret | Nov 2016 - Oct 2018 (2 yrs) · New York, NY

  • Manage and coordinate project tasks from Marketing hand-off through creative implementation and launch
  • Collaborate with cross-functional partners within Copy, Merchandising, Marketing,Developers, Design and Web Operation teams
  • Manage the curation, implementation and trouble shooting for our social integration feed that lives within the vs.com experience and special projects
  • Drove the process for managing project tasks and quality assurance testing on JIRA
  • Facilitate and support the brand through our content management system migration
  • Ensures legal compliance and a positive customer experience is demonstrated on all projects

Digital Producer / Product Manager

Barrel | Sep 2014 - Sep 2016 (2 yrs 1 mo) · New York, NY

  • Led the implementation of over 50 post-launch projects that included feature requests, new phases, bug fixes and general site updates
  • Create and manage project plans, schedules and budgets to provide a 20-30% profit turnaround
  • Closely collaborate with designers and developers to execute client objectives and project goals
  • Prioritize tasks and assigned them to the proper team members through JIRA
  • Create and present status reports to clients and update them on project activities and budget status

Product Manager

DevShop | Jan 2014 - Sep 2014 (9 mos) · New York, NY

  • Led a team of designers and engineers as the sole manager to conceptualize and develop MVP solutions for new products and startups
  • Contributed to strategic decisions with the product and executive teams
  • Managed iteration of plans and schedules, ensuring successful launch within scope, budget, time, and quality parameters
  • Assisted in quality assurance testing and content editing
  • Track and communicate team velocity and sprint progress

Junior Project Manager

Halo Media | Aug 2013 - Jan 2014 (6 mos) · New York, NY

  • Managed all aspects of multiple web development projects under one main account which included planning, design, development, QA testing and deployment
  • Co-led the process of setting priorities, determining resource allocation, assigning tasks and overseeing adherence to project processes, budgets and timelines
  • Facilitated knowledge transfer and access to all appropriate assets when taking on new accounts

See more at linkedin.com/in/stephaniecantor

Product School

Software Product Management (SPM)® Certification, Product Management

New York, NY

2016

Fashion Institute of Technology

AAS, Advertising and Marketing Communications

New York, NY

2012 – 2013

New York City College of Technology

AAS, Advertising and Design

New York, NY

2008 – 2011

  • Digital Strategy
  • Product Management
  • Project Management
  • Product Development
  • Software & Web Development
  • Analytics
  • Social Media
  • E-commerce
  • Business Strategy and Development
  • User Research
  • User Experience
  • Agile Development